Our Services.
HOW WE HELP
While many consultants come and go,
we remain steadfast partners from
inception to implementation
and beyond.
Asset
Management
We act as the Owner’s representative across all aspects of hotel development, pre-opening, and operational readiness, fulfilling the role of Asset Manager/Owner Representative. With extensive experience, we manage operational implementation from start to finish, enhancing property value through qualitative growth by optimising revenue and reducing expenses.
Concept
Development
Also known as the ‘fun part’, this is where the insight from our first two phases comes together to inform the creative brief for the project. This is where we present our answer to both your needs as a business, and what the local market is asking for. It’s guaranteed to be fun.
Master
Planning
The ability to stand back and look at the bigger picture is one thing, but orchestrating all the little components is another. Luckily, we’ve got both. We’ll collaborate with the best in market, from design brief to construction, making sure that no stone is left unturned, and that we achieve the most efficient operational design, without compromising on customer experience.
Food
& Beverage
Working with a team of experts, we help you to conceptualise and plan an approach to food and beverage that is always of a premium standard. We believe that hospitality starts in the kitchen so we work with your teams to ensure this warmth then makes its way into the rest of your venue.
Execution
& Operations
This is where we get into the nitty gritty, ensuring that all of our planning comes to life, and your systems are set up to support you from day one. We pride ourself on delivering on time, and in budget - every time.
Placemaking
& Wayfinding
To create a successful venue, you must be in tune with what your community wants. We like this philosophy to guide everything from supplier selection through to the way your venue presents itself to the world. We’ll always put your best foot forward.
People
& Culture
We provide Indigenous-led, HR consulting for organisational success. With 20+ years HR Executive HR Leadership experience, we bring a unique combination of operational HR expertise alongside strategic transformational experience to provide tailored solutions that align your people with your organisation's vision. We support inclusive leadership and drive sustainable change with a collaborative, flexible approach.
First Nations
Advisory
We are committed to increasing Indigenous participation in hospitality. We empower clients to identify opportunities for Indigenous business and create pathways for sustainable employment and advancement of First Nations Australians. We provide culturally appropriate advice and solutions to foster inclusivity and cultural competence in your business and empower Indigenous success.
Business
Coaching
JACK provides bespoke, performance-driven mentorship and strategic support to hospitality operators, elevating operations, guest experiences, and commercial results. Offerings include one-on-one coaching, real-time advisory, and focused guidance across leadership, operational efficiency, and business optimisation.
Market
Analysis
Market Analysis forms the strategic foundation for every successful hospitality concept. We synthesise trusted industry data, on-the-ground field research, and cultural insight to clearly define the current state of play and future opportunity. By understanding audience demand, competitive supply, and market dynamics, we identify where your project can authentically differentiate, perform, and remain resilient as conditions evolve.
Forecast
Modelling
Forecast Modelling translates creative intent into commercial clarity. We test concept viability through detailed revenue, cost, and profitability scenarios, assessing venue populations, operating models, and long-term maintenance assumptions. Anchored to our Pillars for Success, this process delivers a robust, decision-ready business case that supports confident investment decisions while protecting guest experience and long-term asset value.
Naming
& Branding
Naming and Branding give your venue a clear, compelling identity that resonates with guests and endures over time. We develop distinctive names, visual identities, and brand guidelines that align with the concept vision and market positioning. This ensures consistency across signage, uniforms, collateral, and digital touchpoints, creating a cohesive brand presence that supports recognition, loyalty, and commercial performance.
Amplification
Amplification ensures your brand launches with impact and continues to grow with purpose. We define strategies and tactics that bring the brand’s vision and values to life through marketing, PR, campaigns, and experiences. By planning for launch and beyond, we help build awareness, relevance, and community connection, supporting sustained momentum and long-term brand equity.
IT, Discovery,
Consultation & Install
Our IT Discovery and Consultation process ensures hospitality technology supports both guest experience and operational efficiency. Through site analysis and stakeholder collaboration, we assess systems including POS, table management, workforce, and order-at-table platforms. We provide clear recommendations, integration guidance, and implementation support to future-proof operations, streamline workflows, and enable scalable, data-informed decision making.
Successful
Retailing
Successful Retailing focuses on creating memorable, high-performing retail environments that convert curiosity into loyalty. We shape clear customer journeys, optimise product mix and merchandising, and analyse sales performance to drive profitability. By aligning layout, storytelling, and service standards, we help retail offers stand out, connect emotionally with customers, and deliver consistent commercial results over time.
Tender / Procurement
Support
Where structure meets momentum. We translate operational needs into a polished, market-ready tender package designed to attract the right partners and inspire confident decision-making. Aligned to your procurement approach (or helping shape it where still evolving), we craft clear scopes, response requirements, and a tailored evaluation framework. From clarifications and shortlisting through to presentations and final recommendations, we lead a transparent process that delivers best-fit outcomes.